Every study, from a single deep interview to a thousand-user test
Choose moderated when you need depth and unmoderated when you need scale — without switching tools. AI-assisted protocols, transcripts, and insights run across both.
Moderator: Walk me through what you'd do first here.
Trusted by enterprises that can't afford research slop
Every kind of study, in one place
Moderated for depth, unmoderated for scale — pick the method per project, never per tool.
MODERATED
Live interviews & moderated sessions
You are in the room. Guide the conversation, ask follow-ups, and capture the "why" behind behaviour in real time.
“Running live interviews has never been this structured. The AI transcript arrives before I even close the session.”
Real-time feedback
Engage with users directly during sessions, capturing in-the-moment insights as they react.
In-depth qualitative insights
Understand motivations, pain points, and emotions through live interaction.
Controlled environment
Moderate for consistency, making it easier to compare responses and spot issues.
USABILITY TESTING
Test flows at scale
Send a task-based test to hundreds of participants and get structured results back — no scheduling required.
“We went from raw session recordings to a stakeholder-ready report in under an hour. Usedge changed how we present research to leadership.”
Uncover hidden friction
See exactly where real users hesitate, misclick, or give up — before it costs you.
Validate before you ship
Test prototypes, flows, and UI copy with task scenarios — answers in hours, not weeks.
From highlight to insight in one click
Every response is auto-tagged as a highlight. AI consolidates them into insights — zero manual effort.
EXPLORATIVE INTERVIEWS
Discover the problem worth solving
Open-ended discovery that reveals user motivations, unmet needs, and the context behind behaviour.
“We ran 12 discovery interviews in a week and had themed insight clusters ready for the product team before Friday. That used to take a month.”
Understand the problem before the solution
Step into your users' world — context and motivations no survey can surface.
AI captures insights while you focus on listening
Live transcription and auto highlight-tagging — never choose between notes and listening.
Build a shared evidence base
Every interview feeds your repository. Patterns across participants emerge automatically.
One workflow, whichever mode you choose
Step 1
Design the protocol
Build a structured discussion guide or task protocol in minutes with AI assistance — the same starting point for moderated and unmoderated studies.
Step 2
Run it your way
Moderated: run the session live, guide the conversation, and ask follow-ups. Unmoderated: send it out and let participants self-serve while sessions are captured automatically.
Step 3
Get insights
Transcripts, clustered highlights, and task-success metrics are generated automatically — ready to share with your team straight after the study.
Run your next study — moderated or at scale
See how teams move from question to insight without switching tools.