Usedge
Legal

Terms and conditions of sale

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1. Object

These Terms and Conditions of Sale (hereinafter “TCS”) define the financial, commercial, and contractual conditions under which Usedge provides the Client with access to its SaaS platform, accessible in particular via www.usedge.com (hereinafter the “Service”).

The TCS complement the Terms of Use (TOU).

In case of conflict, the TCS shall prevail over the TOU regarding commercial, financial, and contractual matters.

2. Scope of application

The Platform is strictly reserved for professional (B2B) use.

The Client declares that they:

  • act within the scope of their professional activity;
  • have the legal power and capacity to enter into contracts;
  • guarantee the accuracy of the information provided.

Any order implies unconditional acceptance of these TCS.

When using the Platform, external users or individuals may be invited by the Client to participate in studies, user tests, interviews, or research sessions, without having a direct contractual relationship with Usedge.

3. Formation of the contract

The contract is validly formed upon:

  • validation of the quotation, order form, or online subscription,
  • or signing of a specific contract.

Orders are firm and final.

4. Description of the service

Usedge provides a SaaS platform enabling, in particular:

  • the creation of questionnaires;
  • survey distribution;
  • data collection;
  • algorithmic analysis assisted by artificial intelligence;
  • audio and video transcription;
  • automatic generation of reports and insights.

The Services may evolve at any time.

The Services provided by Usedge do not constitute, under any circumstances:

  • legal advice;
  • tax advice;
  • financial advice;
  • strategic advice;
  • auditing;
  • scientific expertise;
  • organizational or marketing diagnosis.

Results generated by algorithms, AI tools, analyses, transcriptions, and reports must be interpreted with discernment and verified by the Client.

The Client remains solely responsible for decisions made based on the results provided by the Platform.

Some features of the Service rely on AI technologies enabling automated data analysis and report or Insight generation.

The terms of use of these features, their limitations, and associated responsibilities are detailed in the Platform’s Terms of Use, which the Client and its Users must comply with.

5. Subscription

Any order becomes firm and final upon payment validation or signing of the order form.

The Client acknowledges having verified that the Service meets their needs.

No right of withdrawal applies due to the professional nature of the contract.

6. Obligations

6.1 Obligations of Usedge

Usedge undertakes to provide the Service with all due diligence, skill, and professionalism, in accordance with industry standards.

In case of non-conformity of the Service, Usedge shall, at its own expense, perform any reasonable correction or propose an alternative solution. This correction constitutes the Client’s sole remedy.

Usedge does not guarantee:

  • total absence of errors;
  • absolute continuity of the Service;
  • perfect suitability of the Service to the Client’s specific needs.

Usedge guarantees that it holds all rights, licenses, authorizations, and approvals necessary to perform this Contract.

6.2 Obligations of the Client

The Client undertakes to:

a. provide all reasonably required cooperation and accurate information;
b. comply with all applicable laws and regulations;
c. ensure its Users comply with the TOU, Privacy Policy, and Acceptable Use Policy;
d. ensure system compatibility with the Service’s technical requirements;
e. bear sole responsibility for its network and telecom infrastructure;
f. not introduce viruses, malware, or any device that may damage the Platform or IT systems;
g. not attempt unauthorized access to systems, accounts, or data of the Platform or Website;
h. not transmit content via the Platform that is illegal, defamatory, offensive, discriminatory, infringing third-party rights, or containing personal data of third parties without authorization or legal basis.

The Client remains solely responsible for the regulatory compliance of their use of the Service.

Usedge shall not be held liable for any non-compliant use of the Service by the Client.

7. Financial terms

7.1 Subscription

Access to the Service is provided exclusively through a paid SaaS subscription.

Subscription characteristics (duration, price, billing frequency, functional scope, number of Authorized Users, data volume, options) are defined in the order or subscription form accepted by the Client.

7.2 Billing

Billing is performed in advance, according to the frequency chosen by the Client, unless otherwise stated.

Any commenced period is fully due.

7.3 Payment Methods

Payment is made by credit card or any other method provided by Usedge.

The Client guarantees that they have the necessary authorizations to use the chosen payment method.

The Customer may designate a third party, in particular a company belonging to its group, to pay invoices relating to the Service.

This designation does not affect the Customer's liability under this Agreement. The Customer remains solely responsible for the full payment of sums due to Usedge in the event of default by the entity designated for invoicing.

7.4 Late Payment

In case of late payment, amounts due will bear automatic interest at the legal rate plus ten (10) points, together with a fixed compensation of forty (40) euros for recovery costs, without prejudice to any other damages.

Usedge reserves the right to suspend access to the Service until full payment is received.

7.5 Price Revision

Usedge reserves the right to modify its prices at any time. Any price change will be notified to the Client at least thirty (30) days before its effective date.

In case of refusal, the Client may terminate their Subscription before the new prices take effect.

8. Responsibilities

8.1 Responsibility of Usedge

Usedge is bound by a best-efforts obligation.

Liability of Usedge may only be incurred in case of proven fault and is strictly limited to direct damages.

Usedge shall not be liable in cases of:

  • violation of laws and regulations by the Client or its Users;
  • misuse of the Service;
  • force majeure or unforeseeable acts of a third party;
  • indirect damages such as loss of profits, revenue, clients, data, turnover, business prejudice, or image damage;
  • misdelivery or reception of data/information over the Internet;
  • external intrusion or computer viruses;
  • any other Internet network malfunction preventing proper Site operation.

Total cumulative liability of Usedge is expressly limited to the total pre-tax amount paid by the Client over the twelve (12) months preceding the event causing the damage.

8.2 Responsibility of the Client

The Client requires a User account to access the services.

The Client is responsible for the confidentiality of their account and password, access restrictions to computers and equipment, and within the limits of applicable law.

The Client must take all necessary precautions to secure their account and immediately inform Usedge of any fraudulent use.

The Client is responsible for the validity and completeness of the information provided and must inform Usedge of any changes.

The Client guarantees Usedge against any claims, actions, damages, losses, costs, or fees (including attorney fees) resulting from:

  • violation of the TOU;
  • illegal use of the Service;
  • breach of legal obligations;
  • content of Client Data.

The Client is solely responsible for:

  • content of questionnaires, studies, or tests conducted via the Platform;
  • selection and invitation of Users;
  • behavior and content transmitted by Users via the Platform;
  • legal compliance of the studies;
  • information provided to Users;
  • compliance with applicable regulations, particularly data protection laws.

Users invited by the Client remain responsible for the content and information they provide via the Platform in accordance with the TOU.

The Client remains responsible for their access to the Platform and compliance of studies, questionnaires, or tests they organize.

Usedge only provides the technological tool for conducting these studies and does not intervene in the selection of Users or the content of studies.

9. Duration – termination – suspension

9.1 Duration

These TCS are concluded for the duration of the Client’s Subscription.

Unless terminated in accordance with these terms, the Contract is automatically renewed for successive periods equal to the initial duration.

To oppose tacit renewal, the Customer must notify their intention not to renew in writing (by email or registered letter with acknowledgment of receipt) at least thirty (30) calendar days before the expiry date of the current subscription period.

Failing notification within this period, renewal will be deemed accepted and the following period will be due in full.

9.2 Termination

In case of a serious breach of obligations by either Party, not remedied within thirty (30) days after receipt of formal notice sent by registered letter with acknowledgment of receipt, the other Party may terminate the Contract by operation of law.

The Client may terminate their Subscription at any time, subject to respecting the current commitment period. Any started period remains fully due.

Usedge may terminate immediately, without notice, in case of:

  • serious security breach of the Service;
  • fraudulent or illegal use;
  • substantial violation of intellectual property rights.

Upon termination of the Contract:

  • access to the Service is immediately suspended;
  • the Client has thirty (30) days to recover their Client Data;
  • after this period, data may be deleted or anonymized.

9.3 Suspension

Usedge reserves the right to temporarily suspend, restrict, or limit access to the Site, the Platform, or all or part of the Service, with or without notice, in particular in the event of:

  • violation of these Terms or applicable regulations;
  • Failure to comply with the normal use and operating conditions of the Platform and the Site;
  • non-payment of amounts due;
  • fraudulent or abusive use of the Service;
  • risk to the security of the Service, the Site, the Platform, or data;
  • technical maintenance operations, whether preventive or corrective;
  • the occurrence of a force majeure event.

Usedge cannot be held liable for any consequences of such suspension.

No compensation may be claimed in this regard.

10. Personal data and cookies

10.1 Personal Data

In the performance of the Contract, Usedge processes personal data on behalf of the Client. The Parties acknowledge that:

  • the Client acts as the data controller within the meaning of Regulation (EU) 2016/679 on data protection (GDPR);
  • Usedge acts as a data processor for processing carried out as part of the Service.

Outside of processing on behalf of the Client, Usedge acts as an independent data controller, notably for commercial management, billing, support, security, marketing, and Website management.

The Client guarantees that they have all necessary legal bases, including consent of the individuals where required, to allow Usedge to process their data.

Usedge commits to:
a. process personal data only according to the Client’s documented instructions, including for transfers outside the EU, respecting GDPR safeguards;
b. ensure confidentiality and security of authorized personnel processing the data;
c. implement appropriate technical and organizational measures to protect the data;
d. assist the Client in managing data subject rights and obligations regarding security, breach notifications, and impact assessments;
e. return or delete personal data at the end of the contract, unless legally required otherwise;
f. ensure compliance of its subcontractors and notify any changes with a fourteen (14) calendar-day objection period.

Processing is exclusively for the provision of the SaaS Service, hosting, analysis, transcription, and generation of Insights.

Categories of processed data include, notably:

  • identification and professional contact data of the Client, Authorized Users, and External Users;
  • content, responses, user feedback, and generated Insights;
  • video, audio, and screen recordings from Study Sessions.

Data subjects include the Client, its Authorized Users, and External Users.

For more details on data collection, use, rights of individuals, and transfers outside the EU, the Client is invited to consult the Privacy Policy available here here.

In the event of a security breach affecting Client Data, Usedge commits to:

  1. Notify the Client within 72 hours of detection;
  2. Provide all necessary information to assess the impact and identify corrective measures;
  3. Cooperate with the Client for any required notifications to authorities or data subjects under GDPR.

This procedure does not release the Client from responsibility for data they collect or transfer via the Platform.

10.2 Cookies

For more information on the use of Cookies on the Website, please consult our Cookie Policy (accessible here).

11. Intellectual property

11.1 Rights of Usedge

The Service, including in particular:

  • software, interfaces, algorithms, AI models, databases;
  • documentation;
  • trademarks, logos, and graphic charters,

is protected by intellectual property rights and remains the exclusive property of Usedge or its licensors.

Any reproduction, extraction, reuse, copying, transmission, or linking for any reason, in whole or in part, is strictly prohibited without prior written authorization.

Analyses, reports, transcriptions, and results generated by the Service are provided to the Client and Users for internal use only.

Usedge retains all rights to its models, algorithms, processes, and underlying technologies.

Nothing herein shall be interpreted as a transfer of rights.

11.2 License Granted to the Client

Usedge grants the Client a license that is:

  • non-exclusive;
  • non-transferable;
  • non-assignable;
  • strictly personal;
  • for use of the Service during the Contract term and solely for internal professional needs.

11.3 Restrictions

The Client is strictly prohibited, without prior written authorization, from:

  • reproducing, modifying, adapting, translating, extracting, or reusing all or part of the Service;
  • performing any reverse engineering, decompilation, or disassembly;
  • creating derivative works;
  • commercializing, renting, transferring, or sublicensing the Service;
  • during the term of the Contract and for a period of two years after its termination, to use the information, knowledge, or access acquired via the Platform to develop, directly or indirectly, a service or software that reproduces all or part of the essential features of the Platform, within the European Union. Essential features are understood to be the key elements of the Service, including, for example, the collection, analysis, and automatic generation of reports and insights via the artificial intelligence tools provided by the Platform.

11.4 Client Data

The Client retains all rights, title, and interest in Client Data. They guarantee they hold all necessary rights and remain solely responsible for the legality, accuracy, integrity, reliability, and quality of Client Data.

11.5 Service Improvement

The Client authorizes Usedge to use anonymized and aggregated usage data to improve the Service, its algorithms, and AI models, without any possibility of direct or indirect identification.

12. Force majeure

Usedge shall not be held responsible for any failure or delay in performance of obligations under the contract caused by events beyond its control, constituting a force majeure event relieving liability.

13. Confidentiality

Each Party undertakes to keep strictly confidential all exchanged information.

During the use of the Platform, the Client and its Users may access information, content, prototypes, interfaces, products, or documents belonging to Usedge that are confidential.

The Client undertakes to keep such information strictly confidential and not to disclose, reproduce, distribute, or exploit it for purposes other than participating in studies, tests, or questionnaires conducted via the Platform.

14. Severability of the terms

These Terms and Conditions of Sale constitute an indivisible contractual set.

If any provision is canceled, the remaining provisions shall remain applicable.

15. Non-waiver

Usedge’s failure to invoke a breach by the Client of any provision of these Terms shall not be interpreted as tolerance or waiver of the right to enforce such breach in the future.

16. Modification of the terms

We reserve the right to modify, revise, and update our TCS at any time. Users will be notified by email.

Additionally, certain provisions may be replaced by explicitly designated legal notices or terms on specific pages of the site. It is the Client’s responsibility to review these terms regularly.

Unless a modification requires your explicit acceptance, continued use of the Site implies acceptance of the new Terms of Sale.

17. Disputes

These Terms of Sale are governed by French law.

Any dispute shall fall under the exclusive jurisdiction of the courts competent for the registered office of USEDGE, unless mandatory legal provisions dictate otherwise.

These Terms of Sale were published on 10/03/2026.

Questions about this document?

Write to us at [email protected]